Warranty Information

Express Warranty

We provide only those warranties expressly identified in writing as "warranties" in our current operating manual, catalogs, or specific warranty documentation included with product shipment. Except as expressly set forth in such Express Warranty, products are provided "as is" and we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Warranty Registration

Warranty registration is not required for your DPNCheck device. When you file a warranty claim, we will gather the necessary information to verify your warranty coverage, including:

• Device serial number and model information
• Purchase date and proof of purchase
• Customer contact and device location details
• Issue description and troubleshooting history

This information helps us validate your warranty coverage and provide appropriate support for your warranty claim.

Return Policy

Standard returns must be made within thirty (30) days from the date of invoice. Products may otherwise be returned only during the Express Warranty period if non-compliant with the Express Warranty. All returns require a Return Merchandise Authorization (RMA) number issued by us. Your sole remedy for warranty breach is our obligation to repair, replace, or refund as set forth in the Express Warranty.

Return Process

To initiate a return:

• Contact our customer service team to obtain an RMA number
• Provide your order information and reason for return
• Package the product securely with all original components
• Include the RMA number on the return package
• Ship to the address provided by our customer service team

Warranty Coverage

DPNCheck warranty coverage will include protection against manufacturing defects and component failures under normal use conditions. Specific coverage details are being finalized and will be provided with your device documentation.

What Will Be Covered

The warranty is expected to cover:

• Manufacturing defects in materials and workmanship
• Component failures under normal operating conditions
• Hardware malfunctions not caused by user error
• Software issues and updates during warranty period

What Will Not Be Covered

The warranty will not cover:

• Damage from misuse, abuse, or improper handling
• Normal wear and tear or consumable items
• Damage from unauthorized modifications
• Damage from exposure to liquids or extreme conditions
• Loss of data or software configuration

Warranty Duration

The warranty period and specific terms are currently being finalized. For the most current warranty duration information, please contact our customer service team or refer to the warranty documentation included with your device.

Warranty Claim Process

To file a warranty claim, you will need to:

• Contact our customer service team to report the issue
• Provide your device serial number and purchase information
• Describe the problem and when it began occurring
• Follow troubleshooting steps provided by our support team
• Obtain a Return Merchandise Authorization (RMA) if repair/replacement is needed

Our customer service team will guide you through the warranty claim process and determine the best resolution for your specific situation.